The Process

Floors represent a very personal element of each home or project. We take that very seriously, which is why getting to know you, having real conversations, and walking you through every step of the process is important to us because we know it's important to your clients.

I

Design Your Floor

Each person on our staff has hands-on experience with every aspect of our floors, from design through installation and finishing. We are passionate about wood and we are here to assist you and help you realize the vision you have for your home!

Remember, we make one plank and one floor at a time, so each floor is custom to you and the client projects you represent.

II

Place Your Order

It takes us about 6 to 8 weeks to custom craft your wide plank floor, and while we recommend installing your floor as almost the last phase of your project, the process begins in the design phase… with a conversation.

III

Shipping & Delivery

We take extra measures to ensure that your custom-crafted wide plank floor is delivered to the home or project job site as perfect as it is when it leaves us. Each order is carefully banded, packed, covered, protected and shipped using one of a variety of common carriers based on your location.

IV

Installation & Finishing

You can install your William & Henry floor with any type of construction application, including over a concrete slab or with radiant heat. For general guidelines on installing your William & Henry floors, visit the NWFA. We are also available 7 days a week by phone for questions during the installation process.

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